Shipping policy
The Lingerie Collection uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address being supplied to the Delivery Agent for the purpose of delivering your Goods.
Delivery Options - Australia
Our delivery options, applicable delivery fees, and indicative delivery time frames are set out below:
| Delivery Option | Delivery Time | Delivery Cost |
| Standard Delivery by AusPost | Same State: 2-8 Business Days Interstate: 3-9 Business Days |
$12 AUD or free on orders over $100 AUD |
| Express Delivery by AusPost |
Same State: 1-4 Business Days Interstate: 1-5 Business Days |
$17 AUD |
Our delivery options, applicable delivery fees, and indicative delivery time frames are set out below:
You should acknowledge and agree that notwithstanding anything else stated on the Website:
- The Lingerie Collection cannot guarantee that delivery will occur in the stated delivery time frames;
- Delivery time frames may change from time to time due to unforeseen circumstances; and
- Except where required by applicable law, The Lingerie Collection is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.
If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card.
Where you do not collect your Goods from the outlet specified on the calling card within the time required of a failed delivery, you must contact hello@thelingeriecollection.com.au for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
Upon delivery, you should inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you should contact our Customer Care Team as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with our Return Policy. If Goods are missing from your Order, you should email hello@thelingeriecollection, or can return the Order in accordance with our Return Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Return Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.
You warrant to The Lingerie Collection that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so.